When a maintenance issue cannot wait until morning

Call emergency services when people are in danger

Fire, suspected gas leaks, serious electrical hazards, structural collapse and medical emergencies need the appropriate emergency service or network operator first. Do not enter an unsafe area to inspect damage.

Property issues that usually need an urgent response

• Water is actively leaking or flooding.
• A roof or exterior opening is allowing weather into the property.
• Flooring, a deck or part of the building has become unsafe to use.
• A door, window or damaged cladding leaves the property unsecured or exposed.
• A hot-water cylinder fault is causing water damage.

What to tell the contractor

Give the exact address, whether anyone is at risk, what is still happening, where the water or damage is visible and how access can be arranged. Send wide and close photos if it is safe. This helps the contractor bring the right materials and arrange a plumber, roofer, glazier or other specialist where needed.

Emergency make-safe versus permanent repair

An after-hours visit may focus on stopping active damage and making the area safe. The permanent repair can then be properly assessed, quoted and scheduled in daylight with the correct materials.